JETNAS covers all of our products with a Standard Three-Year Warranty, which includes first year next day advanced cross shipment. Warranty period starts on the invoice date.
This limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by JETNAS, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by JETNAS.
This limited warranty does not cover any items that are in one or more of the following categories: all software; external devices (except as specifically noted); accessories or parts added to a JETNAS system after the system is shipped from JETNAS, accessories or parts added to a JETNAS system through JETNAS system integration department; accessories or parts that are not installed in the JETNAS facility.
In the event of a failure, please contact JETNAS Technical Support via email at email@example.com, or by calling 1-888-227-2926. When you report the hardware issue, Technical Support team will diagnose the problem and open a support ticket and Return Authorization Number. You will either send the defective components or entire product back JETNAS warehouse on your cost. You must ship back the system in original or equivalent packaging. JETNAS will repair or replace the unit and send back to you on JETNAS cost if you use an address in the continental United States , where applicable. Shipments to other locations will be made freight collect.